The 1886 Crescent Hotel & Spa
75 Prospect Ave, Eureka Springs, AR, 72632
The 1886 Crescent Hotel & Spa Menu
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Address :
75 Prospect Ave
Eureka Springs, AR, 72632 - Phone (479) 253-9766
- Website https://www.crescent-hotel.com/
- Click To Get Directions
Opening Hours
- Mon :6:00 am - 5:3
Specialities
- Takes Reservations : Yes
Delivery : No
Take-out : No
Accepts Credit Cards : Yes
Good For : Breakfast, Brunch
Parking : Private Lot
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Romantic
Noise Level : Quiet
Alcohol : Full Bar
Outdoor Seating : Yes
Wi-Fi : Free
Has TV : Yes
Waiter Service : Yes
Caters : Yes
By Appointment Only : No
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Hayley R.
Love this hotel! First we did not stay here but at a bed and breakfast down the road. We booked a spa day here and that is how we found this hotel. Even though we did not stay here the staff was always so nice and friendly. We did love our spa experience! We ate at both hotel restaurants as well. Both were great, especially the pizza! Next time we are in town we will be staying there!
(5)Rhonda S.
We attended the ghost tour at Crescent Hotel. I enjoyed the restaurant, with the observation, before the tour, this review is just for the ghost tour. The tour started in a room, explaining several things. The tour guide was hard to hear. She didn't enunciate her words, and even myself, without a hearing problem, had troubles. Her sentence faded....no mic (follow my reviews for Branson...no mic on tours). While the tour was interesting,and I was happy that my photos showed orbs,and a figure, I think her facts may need to be checked. It seemed, nearly, politically sided. I am politically sided, but not so much that I eat raw (I know how, but don't, and eat everything organically, odd she would bring up that in a ghost tour.) No rooms were shown, none of them. Which I thought was odd. Atleast show us one room. But no rooms were shown. I enjoyed the weird vibes, or not...I do like such things, and a couple of the rooms, which they never showed, made me feel ill. I do believe there are energies at this location. But the hotel smelled old and musty. It felt moldy. I would never want to stay there. Now, I checked out Basin Park, and that's another story. I was just not pleased with the ghost tour, for the speaker, and the fact she was trying to push organic and raw eating, herbal medicine, and alternative treatments.
(2)Reisha B.
Fun historical hotel with a beautiful Victorian decor. We first saw this place on ghost adventures. They have excellent ghost tours and a wonderful hotel restaurant. The hotel itself needs slight foundation repair due to its age.
(4)Kayce K.
New Moon Spa: Nice, but pricey. For a decent pedicure with no designs or anything fancy, I paid $45 (before tip!). The facial I felt wasn't priced unfairly, and it was really nice. The whole staff was very friendly and overall it was a positive experience. Ghost Tour: I have mixed emotions about this. It was definitely interesting, but a less than ideal experience. Our tour guide was WONDERFUL, and I so wish I could remember her name so I could compliment her properly. She was marvelous and really got into the role. The tour provides a lot of history about Eureka Springs and the hotel itself, which was very interesting. The frustrating thing is that because it's a functioning hotel, it's not really an isolated experience. There were loud people in the hallways, busboys with carts of luggage, people lining up for the next tour in your way, pizza delivery guys... It seemed like every time I started to enjoy it, something would happen to break the mood. Also because there are guests there, you can't go in any of the haunted rooms. So more than half of the tour is stopping in the hallway and staring at a closed door while they tell you a story. It would have been much cooler if you could have actually gone in the rooms. The morgue was very cool, and yes, you should be brave enough to go in the meat locker! I'm not sure that I'd super highly recommend this, but I did enjoy it, and if you're looking for something different to do, give it a shot. The hotel: We almost stayed there, and I am SO glad we didn't! It's not nearly as pretty as I thought it would be, inside or out. Instead of being pretty/restored old, it just looked old (except the spa which is new and nice, and the restaurants we did not see, so I don't know). The staff were HORRIBLE. My mom tried to buy tickets for the ghost tour at the front desk and they just pushed her off to a computer and told her to buy them online. They told her she could print them there, but didn't tell her how, and (I wasn't there) apparently it was a very frustrating experience. After the tour, we were hoping for some dessert and coffee, but the restaurants at the hotel were closed. We asked the staff for recommendations, and the guy at the front desk told us his best recommendation was to go to McDonald's, because they have ice cream. A busboy whose uniform was all askew and was lounging against the podium instead of standing up like a normal human being at work sent us to a place called the Grub 'n' Pub. Why we even went there after we had heard the name, I have no idea, but we decided to go check it out. We knew from sitting in the parking lot that it was not exactly going to be our crowd. I feel like part of being good at a hotel job is reading all different kinds of people and offering suggestions they might actually enjoy - making your guests happy. These people were either really confused about us, or were just rude and didn't care. There are so many wonderful places to stay in and around Eureka Springs. Don't spend your money here. Overall: 3 stars for the overpriced spa, pretty cool ghost tour, and not so fabulous hotel
(3)Kelli L.
The Brunch was nice with historical ambiance. A little of the faded lady about it. Servers were great. Prime Rib was good as were the cold sides. Mimosas are included.
(3)Jared T.
This place is amazing! Every room is different so it's always a treat every time we come in. The king balcony room has breathtaking views.
(5)Chris P.
Very old hotel. Really interesting history. It seems though that it is just a step away from being really great. Something is just lacking but I can't put my finger on it. Room was good staff friendly. The ghost tour was interesting. I recommend it for a night.
(4)Leslie T.
This is not a charmingly renovated historic hotel. If you are looking for beautifully restored turn of the 20th century accommodations you will not find it here. What you will find is an old hotel with a new coat of paint, some reproductions of antique furniture and a great story! I can't say it was a horrible stay. The ghost tour that was included in our room package was interesting. The guide gave us a detailed history of the hotel and three or four of the best ghost stories told about the place. She did keep rushing us through as it seems they run these tours continuously and they don't want them to run over each other. The room was clean and comfortable. I liked having a tub because I am not a shower person. Even with a window unit AC it was quite cool and fine to sleep. I didn't care for the pillows but that's just a hotel for ya. They're always too soft or too hard. Oh and don't think the hotel is air conditioned. The halls were warm here in July and it did take a while for our room to cool down. Wi-Fi worked in the room with no trouble. But man was it s-l-o-w. For over $200 a night I expect a certain level of professionalism. Here's my biggest complaints/peeves/irritants: Staff needs to learn how to properly greet guests. "Hi, guys" when addressing two middle aged women is NOT the way any decent hotel would allow their staff to talk to guests. We got that from the bell boy to the desk clerk (who went as far as to discuss his salary with us during check in) to the tweens who seemed to staff EVERY corner of the hotel. The only time we saw anyone who looked over the age of consent working there was the day we left and they were cleaning staff. They were always polite and helpful. Don't get me wrong. But it just irritates me to be addressed as "you guys" all the time. My godkids are 12 and 15 and have learned to call adults sir and ma'am, so I'm not giving them a pass because they are young. Management did respond to this part of my review with that as an excuse. These 20 somethings are in the service profession and need to be instructed properly. Self parking Really, no valet available. You can pull in and get your luggage out but they expect you to park your car come rain, sleet or snow. It's not like you have to walk a mile but still... No room service We were told the steak place could prepare stuff for you to take to our room. And the awful little 4th floor bar had calzones and pretzels too. But really, no room service available for guests. I was told in a reply by the hotel it was because of the size of the hotel and lack of staff to deliver it. Ok. It wasn't like the food at the hotel was that good anyway. Bottles only if you wanted wine at dinner The way overpriced Crystal Dining Room steak place had only a couple average label wines available for pour in the dining room. It made for a sad meal when you have a dining companion that doesn't drink. They were VERY proud of the wine by the bottle and I really didn't need a whole bottle of $100 wine. Management tells me that since they don't get much request for wine by the glass they don't offer it. I'd imagine they just don't sell much wine period by not offering what people want or can afford. Bars Their 4th floor patio bar was staffed with kids who had no idea how to pour a glass of wine - filled to the rim in a Dollar Store wine glass is so wrong. Are you trying to tell me a hotel that charges $200+ a night can't find some proper wine glasses and teach their bar staff how to pour wines? And don't even start me on their lack of choices for single malt scotch. It was like a college student union bar. It did have a nice view however from the balcony. The bar in the big dining room never seemed to be staffed so I couldn't speak to their selections or service. The grounds were lovely. I enjoy birding and stepped out early one morning to check out the birds in the area. I was joined by one of the hotel cats who enjoyed my belly rubs and stuck with me for quite a while. Look, it's an old hotel and it shows it's age. If you are going to masquerade as a $200+ hotel a night you should at least attempt to act like one. For that kinda money I would much rather get a B&B in town or a cabin out in the woods like we have in the past.
(3)Jennifer M.
I love this famously haunted hotel, it has so much character & lots of spooky stories. This is the first time we've been to brunch here, it is a good little buffet with a generous assortment of food. The chocolate fountain is a plus! The service is excellent, there is a live keyboardist who creates a nice musical ambiance. The ballroom is beautiful with huge windows & chandeliers. The fifth star is dedicated to Ryan, for his service & taking time to show us the hotel & giving us the history. We will definitely be back on our next visit!
(5)Jeremy M.
I really can't believe this is a historical landmark this place is so rundown and overpriced we stayed in the penthouse suite which was 105° while it was only 82 outside. There is hair on the floor we switched rooms after this and it was just as bad this place is in need of serious renovations the status is by far the laziest group of people I have ever encountered while traveling. Half empty drain this trance the rooms not clean the water was cold for showers in the manger was covered in tattoos and would do absolutely nothing to help us out.
(1)Michael P.
The Crescent is a great escape for anyone wanting to get away from the ordinary. This old school hotel is what you would expect, old, rickety, creaky, unique, and haunted, or at least everyone says. Eureka Springs itself is a treasure that is relatively unknown to those outside of a four hour radius of this quaint and progressive Arkansas town. Throw in the Crescent, one of the best known hotels in the town, and you have a great adventure with terrific service in a rustic environment. The Crescent provides some niceties like the New Moon Spa and outstanding views of the mountains. Some of the other amenities like the Sky Bar (meh food but great views), and the 1886 Steakhouse (frequently closed for wedding receptions on the weekends) provide some noteworthy, but not outstanding ambiance and fare. As for the haunted hotel talk, I can't speak to any paranormal activities, but others have. If you are uninterested in ghosts and the paranormal, stay away from the fourth floor, the center of the ghostly universe. Unfortunately our room was sandwiched between the two most "haunted" rooms in the hotel. We found this out when one of the hotel's ghost tours came by around 9:30 and gave us all the details....while we were laying in bed. It's part of the mystique of this place and kind of cool, but a little unnerving. Because this is an old hotel, there are a lot of creaks and noises. Gaps under the doors mean you'll hear everything said in the hallways (ghost tours included). We'll be back - both me and my wife enjoyed the hotel but REALLY enjoyed the town. Hopefully you'll spend more time exploring the city rather than hanging out in your room anyway. I'd definitely recommend the Crescent, but would advise against staying on the fourth floor unless you like stunning views and/or all things paranormal.
(4)Megan M.
What a wonderful gem in Eureka Springs! My review is not for a stay in the hotel, but for the FABULOUS Thanksgiving buffet. Good- The spread of food was top notch. They had a desert bar, salad bar, a hot veggie area, and a meat carving station. Everyone in our party thoroughly enjoyed the food. There really was something for everyone. The turkey, green bean casserole, sweet potatoes and gravy were very good. The pecan pie was nothing to right home about. Meh- I didn't love the wine or champagne they served, but the chocolate fountain where you could dip strawberries and marshmallows I adored!! YUM! Great - The staff were attentive and pleasant. The musician was fantastic and the window filled room we sat in was flooded with light setting a very enjoyable ambiance. Best part about it was NO CLEAN UP!! Ok we missed out on leftovers, but with so many other great restaurants to try in E.S. I didn't mind one bit. Would I come back again next year. YES!! Be sure to make reservations because it was a full house the entire time. Hats off to the hotel management for this wonderful Thanksgiving meal. We are grateful to you and your entire staff for working to provide us with a great experience.
(4)Geary J.
We've visited the Crescent many times and enjoy our stay each visit! The hotel has tried to remain as original as it can despite having been many things other than a hotel over the years. The rooms are clean and tidy. The hotel it's self has that 1900's charm and the grounds are kept nicely. This is a fun place to take a look back at what society once was and how the elite lived. Don't expect a modern hotel (I'm 5'9" and the shower head is face level) with all 21st century amenities. Relax and enjoy the history!
(4)Tania M.
I visited for the Ghost Tour, checked out a couple of guest rooms, and overall looked over the whole hotel. I think better renovation could be done to restore the rooms as they honestly are not worth $130.00 per night for what is being offered, which is the lowest price available for a room. The 1886 Steakhouse was very good and we had the special of pecan glazed salmon, potato cake, and asparagus. The ghost tour was okay. It was kind of cheesy and although I felt some weird places, I didn't see anything. Really I think that would depend on the night as this was a Tuesday and probably not an active night for anyone, even dead people. It's definitely worth a visit but perhaps just to eat and go on the Ghost Tour. There is also a pizza restaurant on the fourth floor if that is more in your price range!
(4)Wes N.
Went for the tour. $22 bucks not worth it. $10 bucks maybe..... Scary no...lame yes Bar pretty cool awesome outside area with killer view. But after tour we went for drinks, and they were crazy rude and cleared the whole bar. Open till 2am Saturday night. Did not happen. Never stayed in a room. Figured we would see one on tour....but no dice. So I can't talk about the stay or rooms.
(2)K Y.
Stayed here a few times and loved it. Kara that worked the front desk was awesome. Great food at the restaurant and a nice bar on the top of the building with a great view. Rooms were always clean, comfortable..
(5)Emily D.
I consider myself fairly well traveled. With that in mind, I usually have an idea of what to expect from each city. New Orleans, for example, offers a dark, antique feel with the perfect amount of shabby and chic that gives the visitor a unique feeling. I was perhaps wrong to assume that the Crescent Hotel would offer the same. The shabby was on point, but the chic was missing somehow. Sparsely furnished in every area, smudged glass windows abounding, and sloppy maintenance teamed up to give this hotel a lack of attention to detail that other grand buildings around the nation prosper with. The light bulbs in the bathroom (a very bright and clean bathroom) had to be screwed in to come on. Did we hire a cheap electrical contractor? The carpet was not antique, therefore should not be left worn and grubby to try to trick the eye into believing it was simply old. The air conditioner in our room (328) was hardly suitable for cool comfort and was pitiful to look at with broken louvers. While the beds were comfortable, there was nothing fancy about the room or decor as the photos would lead one to believe. We went to the sky bar to enjoy the view and a drink. The bar was poorly stocked and also dirty in a not shabby chic way. The bar shares its room with a pizza/snack area, so we were regrettably sitting outside having cocktails with families full of screaming children. The view all around is as beautiful as it could be, and the grounds are fantastic, however I noticed that cups or small bits of trash or ant eaten candy that had been discarded before we arrived remained on the day we checked out along with cobwebs dripping from the building and window framing (what should have been amazing bubble glass windows were grungy). I was disappointed to find that only two breakfast coupons were included in our room fee when I had three guests. The staff were all friendly, but I didn't feel the bustle that I like to feel in a well run hotel. The absolute best part of the stay was Rick, the driver of the shuttle van that runs between the crescent and downtown area. He saved us from pure exhaustion and the agony of having to drive in the curvy funhouse streets of a beautiful old town. In hind sight, I would stay somewhere in the mix, and skip the crescent except for seeking it out to wander the grounds.
(3)Arlene M.
I wouldn't recommend this hotel at all. It's a shame this historical landmark hasn't been renovated and restored to it's original opulence. It is run down and nasty looking. I was very disappointed with my stay here and won't be back until it is restored. In fact, I stayed one night and checked out the next morning..... And the supposedly ghosts had nothing to do with it!! Ha.
(1)Leanne T.
Not much value for the money. Not particularly clean. Looks like a feeble attempt at renovation was made decades ago. Displeasing mix of old and new. Looks like the last interior paint job was at least 10 years ago. Exposed wiring conduits, loose door hardware, cheesy mismatched room furnishings. Keep in mind, I am NOT hard to please. I've stayed in places in Central America where most people would not venture (but they were appropriately priced). Breakfast buffet slightly better than Drury Inn. Positives: beautiful setting, pretty surrounding gardens, cool path leading downtown. (Going down is fine, but only attempt going back up if you are reasonably in shape). Overall now I can say "been there, done that," but not a place to which I will return.
(2)Bob C.
We rented one of the cottages and although they are beautiful they miss the mark. They are clean, well decorated and modern but they are missing the little things that a hotel in this price range should have. The main bedroom did not have a closet to hang clothes in. Odd. The room also smelled of bleach which hung around even after we opened up the doors for a couple of hours. The second bedroom had no phone. It did have a small refrigerator in the bathroom...sitting right on the floor a foot from the shower. Electric risk anyone? They brought in a milk crate to put under it when I complained. Odd solution. Very pretty, scenic and charming it may be, it needs a little work.
(3)Juls J.
The hotel is absolutely beautiful and a lot of history. The ghost tour is so lame and not worth any amount of money even if it is free. A joke it was. They hurried you so fast through the halls and the morgue, no time for any looking for ghost for sure. Would not recommend this tour at any level.
(1)Karli R.
I love this place for the history and showing people that have never been before. If you are checking out this hotel I would recommend going on the tour, otherwise all it is, is a hotel.
(4)Lupe G.
It is beautiful; takes you back to a different era for sure! Even the air smells period! It is known to be haunted & I gotta admit that I didn't know where we were going but as she drove uphill & it came into view, my hairs stood on end. When I came inside, I felt really uneasy. It wasn't until my tour guide told me that I was aware of WHY I was feeling weird. I got this same vibe in the basement at Excalibur night club in Chicago~also had no clue til I saw a special on it!
(5)K B.
Stayed here for three nights this summer and had a good experience. I didn't know about the hotel's history and still haven't looked it up. It was funny though to see the ghost tours of people on our floor. The pool was nice and being up on the hill was better than being down on Main St since its easy to walk down. We got cabs going back though. Only downside was that we had to move rooms one night because our reservation got messed up. Staff were friendly overall. Side note, the rates aren't cheap. A friend rented a house down the street that was nicer and less expensive. That would be my preference if I go back to Eureka.
(4)Lesley R.
Yes, it is haunted. My husband got touched....and the dog flew under the bed and would not come out. For real. They have ghost tours but we did not go, we just talked to others who went, and we had a haunted room. WiFi sucks....so do not expect that to work in the suites and rooms, but....accepts pets, cool building, several bars and restaurants inside the place. The town itself is super cheezy touristy which we do not like, but...it is what it is.
(3)Kassandra C.
My husband and I just returned from our trip to Crescent Hotel and had a great time. Our stay was amazing, not perfect, but very very good. we had a great time, overall. The pro's - the hotel is very charming. we're into haunted hotels and this place offers haunted tours and has lots of cool history. we stayed in Room 212, which is supposed to be haunted but unfortunately we didn't see any ghosts. I recommend asking for a balcony view facing the mountains. The view was stunning, especially since we live in NYC so we really appreciate nature. Coffee in the morning and drinks in the evening on our balcony were the best part of our trip. The staff was friendly and brunches in the morning were plentiful. The con's - Drinks at the restaurant were WAYYYYY OVERPRICED!!!! they were the same price as bars in Manhattan and served cheap wine!! at least serve some descent wine if you're charging $7 for a glass. MY BIGGEST COMPLAINT WAS NO BATHROOM DOOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It is astonishing to me for a hotel that charges as much as it does to not have a real bathroom door! Instead, a thick drape separates the bathroom from the actual hotel room but the rooms are not large so obviously you can CLEARLY hear people going to the bathroom. That is humiliating and I do not understand how a hotel thinks this is ok. It's not ok. Obviously, family members and significant others do not want to hear anyone go to the bathroom. This issue really needs to be resolved. The pizza at the 4th floor restaurant was really good and that's a huge compliment considering we're from NYC. We had one gentleman ( I can't remember his name ) who was so friendly and a great waiter. But the service otherwise was not great. We waited for over 10 minutes for a drink at the bar. Then we were told we were not allowed to sit outside, even though we saw others seated outdoors, so finally the nice server let us take a seat outside. Overall - we love this charming hotel. We will definitely return on our next trip to Eureka Springs....but please ADD BATHROOM DOORS TO YOUR ROOMS!!!!
(4)Sam H.
We came for a weekend getaway. The hotel itself is beautiful, very well preserved. The key to the room was even antique looking. We stayed in the south penthouse. Beautiful view, the bed was very comfortable, and lots of space. We ate at the sky gourmet pizzeria, food was good, drinks a little pricey, service was ok, nothing special. The ghost tour was great. Our guide was very well informed and made the tour interesting. The history of the hotel is worth the stay alone. We had breakfast the next morNing at the crystal ballroom, it was a buffet, very good. Service again was just ok. No hotel hauntings for us while we were there. I would definitely go back for the room and view in the warmer season.
(4)Shams B.
This is a two part review -1- The Ghost Tour - 5 stars This was quite fun, and I appreciate that they didn't make it out to be something it isn't. By that, I mean they didn't have employees making stupid noises or trying to make noises that didn't exist. -2- Sky Bar Gourmet Pizza - 1 star There is a great view but there's so many trees you can't really see the town. I'm not complaining about the forest by any means, but if you're wanting to see the town lit up at night or something you're not going to get it. The drinks are overpriced, and I ordered the $18.86 calzone and it was cold. Not luke warm, but COLD. Really unappetizing too. The bread to filing ratio was lopsided too which made it bad.
(3)Cindy C.
I took a bus tour with my inlaws to Arkansas. The Crescent Moon was included in the package. I was turned off by how neglected the place is. It is neither quaint nor charming. It's a dirty, old, dilapidated hotel that has guests only because it has a story to tell. I can't imagine why anybody would pay $200/night to stay there. The food in the dining room was tasteless, took FOREVER to get there! We were not 'tended' to as guests in a dining room typically are, the entire experience was anything but fun. I'd never return NOR tell anybody that they just HAVE TO GO HERE. Not on your life. I have a niece that is into ghost hunting. She quizzed me about this place. I told her to stay away. It really wasn't worth the trip, or the expense.
(1)HD R.
The historic nature of the hotel is very interesting and is the reason we decided to stay here for a couple of days - we were pretty much unaware of how renown the Crescent is for being haunted - honest! As a place to stay it is not so interesting. While the people who worked there were very pleasant they are obviously understaffed & underfunded in maintenance. Balconies filthy, bathroom water leak, bathroom walls needed repainting, etc. Nice to be able to say we stayed there but we won't be back.
(2)Lindsay M.
This was the craziest hotel stay I've ever experienced. When you go to the Crescent, you need to know going into it that you are staying at an old, creepy hotel. Do not go there for luxury. Go there because you're a ghost hunter. That's really the only reason to stay there. During our 2-night stay there, my husband and I were placed in 4 different rooms. We actually requested to not stay in the original room they put us in because it was the highest trafficked area in the hotel and was very noisy. So the room they moved us to, 426, was incredibly hot. Actually, anywhere on the 4th floor during the summer is crazy hot. Even if you have the A/C cranked full blast, the ceilings are so high in the rooms that it takes about 10 hours to cool down to a bearable level. So it seems that no one had stayed in 426 in quite some time, because there was a wasp nest in the ceiling. We saw 3 wasps, there was a spider on the bed, and the toilet didn't work. So naturally, we asked to be moved. The next room they moved us to was actually really great. It was in the Annex. If you're going to stay at the Crescent and you're looking for some comfort, this is the only way to go. The Annex was built in 2002ish, so it doesn't feel creepy. The bed was Temperpedic and felt great. However, we couldn't stay in the Annex room our second night because it was already booked. So they moved us yet again, this time to Room 419, which is supposedly one of the most haunted rooms in the hotel. We actually had kids knocking on our door trying to see if the ghost would respond. (We of course scared them!) 419 was definitely creepy, with a picture of the supposed ghost hanging on the wall. The room smelled awful, because I'm pretty sure all of the furniture and carpet is from the turn of the 20th century. Also, there was a BAT in our room 419. Yes, A BAT. A bell boy was nice enough to come catch it, and he acted like bats are normal in the hotel rooms. Overall, people should understand that the Crescent is not a charming, renovated historic hotel. It's JUST an old hotel. Yes, it has a ton of interesting history. Yes, the ghost stories are intriguing. But for the price you pay (we spent $700 on a two-night stay that included 3 meals and 2 massages), it's too much. And even though you're paying a pretty penny, somehow the hotel still cannot afford its upkeep. A bell boy told us that the elevator has been out for 7 months. What?! What kind of hotel allows their elevator to not function for 7 months?! The only reason I gave the Crescent 2 stars instead of 1 is because the spa and the restaurant were its saving grace. Our massages were superb. The Crystal Ballroom is pretty expensive, but it's a beautiful setting, the service was incredible, and the food was great. Also, the coffee served at the Crystal Ballroom was outta this world good!
(2)Briana B.
I really love the charm Eureka Springs has to offer, and it doesn't stop at the Crescent Hotel. I didn't stay overnight (I have a yellow streak a mile wide...) however I did take the haunted tour which happens every night at 8 pm. Holy Crapola Batman! We were taken to a little room where we watched (on a little tv) a short film about the hotel's history, and then the episode of TAPS where they went to the hotel and got totally wigged out!! Afterwords we were led by a very knowledgeable hotel worker through the hotel. She singled out haunted rooms, and we were able to go in a few of the unoccupied ones. The one which stuck with me the most was a large room painted blue with gold stars. The ghost in that particular room is known for cleaning up your things and packing for you. That really makes me want to stay there!! In one particular hallway guests say you can hear a little boy bouncing a ball. Not for the faint of heart. The tour came complete with testimony from guests, and photographs that they sent in. There was certainly some wild stuff. They encourage you to take your own pictures and look for moving orbs, as those are spirits that occupy the hotel. The location is beautiful. Come for the setting, and leave because you got the willies.
(5)Olivier L.
This is the stately Grande Dame of Eureka Springs, indeed. Elise Roenigk, the owner, resides in one of the penthouse apartments. She operated the air-driven calliope for some awe-struck children in the lobby. This registered historical national landmark is a bit tricky to find at the top of a hill, next to the only Catholic church approachable by entering the top of the bell tower and walking down. Eureka Springs is a curious blend of Ellicott City, MD; Harper's Ferry, WV (sans rivers); Killington, VT (sans ski slopes); and Quebec City, PQ. If you have been to Quebec, then imagine the Crescent as the Chateau Frontenac Hotel of Eureka Springs. Each room is different. Ours, room 202, was a rounded wall of the building's Southern exposure containing four tall windows and a nestled king sized bed. The front desk discounted rooms aggressively, perhaps because only about a dozen were occupied. (The hotel is in the process of a multi-year renovation.) After touring several alternatives with the ideal bellman, Rick, we selected our room and the adjoining parlor suite, with a shared balcony overlooking Eureka Springs, for substantially below the rack rate. The Crescent has endured many lives. It was a cancer hospital run by a crook, and then empty for years before gaining its current reputation as the most haunted place in town. On 16 February 2010, the ghost tour had no takers; maybe it was too frightening. The owner's husband passed away, but his name still appears on the comment card. Maybe he is a ghost. I walked through the lovely health spa downstairs facing the garden, and the manager - not expecting me at closing time - for a moment thought I was a ghost. The spa is pleasingly decorated, and has sunshine all day through a profusion of windows. This is a separate business with the same owner as the hotel. A sample bargain: lavender soap from France regularly $7.00 on sale for $1.88. Okay, so what about the rooms? Tall ceilings and steam heat that clicks, hisses and whines gently like a ghost. The window a/c unit doubles as a heater, so it was plenty warm. Our room had a comfortable bed, flat-screen TV, free Wi-Fi and a telephone. The last-century-style bathroom offers a hair dryer and iron. Visually, the Crescent is a massive, monumental triumph of Arkansas limestone. The friendliness of the staff, the high level of comfort in an 1880's setting, and the view across the valley offer the ingredients for a possible lifelong memory.
(5)Rick L.
It's very rare that I take the time to write a review on a restaurant, but I felt this one time it would be worth it to protect future visitors. My wife and I, along with our two children (1 and 3) traveled an hour or so to Eureka Springs for a pre-Christmas meal. We had hoped to visit this cute little German restaurant, but found nearly the entire town was shut down for the winter. After cruising the town for 30 minutes or so to find a place to eat, we finally landed at the Crescent Hotel, thinking it would be nice for a family meal before the holidays. As it turned out, there were 2 choices in the hotel - a location with bar food and a formal dining hall. We chose the formal dining hall, I forget the formal name. The menu was painfully short. There were really only options for 3 types of steak and one or two other options. The steak meals were $40-45, which included a side salad and a soup prior to the meal. My wife ordered the filet and I ordered the NY Strip. We also both added a $3 side sauce, a peppercorn sauce and a red wine sauce. Salads started off ok, they were prepared at the table which was a nice touch. The soups were pretty dreadful. I had the french onion which was so sour I couldn't eat much of it. My wife ordered the beer cheese soup which tasted like it was made of leftover vegetables ground up into a soup... really really bad. The steaks came next, this is where it really took a turn for the worse. My NY Strip was about 80% grizzle and fat. My wife's filet tasted like a "hamburger" from a cheap bar. The sauces were similar to the cheese soup - pretty much inedible. The vegetables were a real treat... the "steamed vegetable meadily" was clearly a frozen package of veggies, slightly warmed up and totally soggy and falling apart. The mashed potatoes my wife referred to as saved from Thanksgiving (3 weeks prior). All in all, we couldn't have been more disappointed. As I mentioned, I rarely if ever write negative comments, but I thought this was justified given the astronomical price for really horrendous food. I found it funny the waitress (who was really sweet) didn't ask if anything was wrong with the food when we said we were finished after eating two bites... they must get it a lot.
(1)Andrew J.
Sunday brunch was very disappointing and over priced. $25 a person for unappetizing food that's been drying out for hours on the buffet tables. I would not recommend the brunch.
(2)Madelynn W.
This is an old hotel with all the creaking and noises of an old hotel. They take dogs and that was the main reason we stayed here. The view from the east side of the hotel is amazing.
(3)Terrell L.
The Crescent Hotel in Eureka Springs Arkansas is noted about second on the top 10 Haunted Hotels in the United States. This is at best the 4th memorable in my travels. Overlooking the Ozark Mountains, high upon the hill sits "The Crescent Hotel", known as "The Grand Old Lady of the Ozarks" This grand structure built in a Victorian time, but it was built to fancy a European castle. In 1886 and still today this Gothic Monstrosity is amazingly overrun with admires from near and far. Some of the early mythical folklore came from the area Natives, the Indians knew of healing powers possessed within the valley's sixty-three mineral springs and natural grotto's. Today it's still very powerful up in those hills. On the trek upward into the heart of the Ozarks, a view at a clearing alongside the road, breathtaking, out over the overlook, the beauty of miles of mountains, within your view is a statue of Jesus, " Flying Jesus " Check out Dr. Norman Baker, he bought and operated this resort as a Cancer Hospital and had absolutely no medical training, he was convicted in Iowa in 1936 for practicing medicine without a license. Furthermore, the American Medical Association had condemned the many elixirs that Baker sold for a number of different ailments, including cancer.
(5)Laylan P.
The Crescent- in theory- is a great idea. It's old, creepy, and haunted. We booked through hotels.com and got a balcony room, which was very, very lovely. It was also pricy! I probably wouldn't stay there again. We shared a balcony with the next door neighbors, so either they could be on the balcony, or we could. The shower would go from lukewarm to chilly and the toilet seemed to always run. The door was hard to close and open. The elevator was ghastly slow and there are only 4 levels! So we huffed and puffed up and down the stairs instead. The bellhops and staff are all very friendly and fun. They love to talk about the ghosts, and they are very helpful. Make sure to use the shuttle back and forth in Eureka- it takes awhile on busy days but it's so much easier than finding a parking spot. We went on the Ghost Tour, which I found fun and informative, but a bit too long. I was getting restless in the spa. Our guide didn't realize that her ghost finder handheld machine was out of batteries until we were almost done with the tour. We didn't see any apparitions during our stay but we did catch several orbs on our camera. Overall, it was a fun stay!
(3)Hank R C.
Disappointing. They must care more about the ghost tours than the quality of the experience for their staying guests. The outside of the building looks okay and the views are great. The staff is friendly, but mostly unprofessional. That is the best that can be said about the place. Carpets and curtains are worn and dirty. The main stairway smells bad, the paint job is poor and the color scheme hideously oppressive. Bedroom furnishings are nicked and scratched. The artwork in our tiny, unheated bathroom was a screw head. The toilet paper fixture was a disaster. Let's not mention the dead bugs in the light globes. The food was average to poor and the main dining room reeked of long past glory days. The arm of one of the dining room chairs almost came completely off in my hand when I sat down, and the window nooks were filthy. Don't expect any bacon at breakfast, either. The liquor selection in the so-called Sky Bar on the 4th floor liquor is slim, and you pay a high price for drinks in plastic cups. Our room was right below the Sky Bar. We went up to the bar before midnight on a Saturday and were told we were 10 minutes too late to get a drink. Despite that we had to listen to people bounce furniture on the floor for the next two hours. You have to wonder if the managers are the real ghosts. There is one soda machine in the entire place and if you're looking for a quick not-too-late night snack you're out of luck. That wouldn't be too bad if you could walk across the street to a store or restaurant, but you can't do that here because you're on top of a mountain with all of the neat shops and cafes a shuttle ride or long steep walk away. I get that older hotels have their quirks. I can live with that but the poor quality and neglect of the Crescent's facilities at the price charged is shocking. Even in 1886 hotel guests expected order and cleanliness. Being an old hotel isn't an excuse, because I've stayed in much older hotels that were better kept. My best advice is visit the Crescent for its haunted history, but stay elsewhere in Eureka Springs. This could be a great place. What a shame.
(1)Shelby B.
If there ever was an island of sanity in a sea of madness, it is Eureka Springs, Arkansas. As a native, I've seen almost every crook and cranny of the state and nowhere can offer quite the same magic. While this town draws its power from many seemingly bottomless sources, the Crescent Hotel is certainly one of the richest. Yeah, it's a super haunted hotel. Yeah, you can walk around late at night all over the meticulously maintained yet very comfortable estate grounds in search of adventure. Yeah, there are limitless secret balconies, rooftops, basements, pools, gardens, wooded trails and vistas for you to explore with your lover, your champagne, your dog, a friendly ghost or all of them together. Yeah, it's a short walk, bike or drive from anywhere you want to be, and they even recently added complimentary shuttle services. The rooms are all pretty unique, so if you want to switch you're almost certain to find a different layout waiting for you in the next guest quarters. All kinds of people visit this place, so the people watching is second to none. If you come here with an open mind, and a need for relaxation, you are destined to find everything you seek and more. A last recommendation would be to visit here in the off season. A trip in the fall or spring will improve the scenery, the climate, and will offer you the chance to feel more like a local...at less than high season prices.
(5)michael s.
I didn't stay at the hotel but I took the ghost tour which begans on the 2nd floor at 8p.m. each night. The office opens at 7:15 so I recommend getting there and buying your ticket ($18). The tour on my night was led by Carroll and Ken. If you watch Ghost Hunters on The History Channel, you might have seen them here last season. And ys, that was Ken featured. He is a gifted medium who usually has his partner conduct the tours. It is about a two hour tour and there are so many people who go on it that they split the group into two. We went with Ken as he wove many colorful stories of the hotel's past and the residents who still 'live' there. Got a lot of colored orbs in my pictures. Each color signifies emotions. I got a red one in the basement near the notorious Dr. Baker's 'lab' and morgue. Ken said it could be anger/high emotion while green orbs are tranquil. Honestly, for those who don't believe in this, too bad. They spirits are real and there is no tricks photography/reflections... My friend and I did go up to the terrace bar which overlooks the back of the hotel and I had a nice iced tea while sitting, watching the people. This is an incredible tour which, sadly, will not be led by Ken/Carroll in the future. They are not affiliated with Crescent Hotel and there's a contractual problem which Ken says will force him to leave the tour. He will be doing readings full time..one can contact him through his tour website. A must see for those paranormal fans out there!!
(5)Julie H.
My husband and I were touring around Eureka Springs when we decided to find a place for an adult beverage. Decided to go here as it was touted as a really nice hotel. It was around 3pm. The only bar open was on the 4th floor in the Sky Room. Only great thing about that was the view from the patio outside. But, the weather didn't permit sitting out there comfortably. So, we sat inside what looked to us like a diner. We ordered a few martinis that were sickeningly sweet. My husband couldn't drink his and they still charged us for it! AND they were served in clear plastic cups! Very disappointing.
(2)Josh S.
Went to dinner last night at beautiful hotel. Restaurant setting was great as was service. However, food was awful! I ordered a $45 16 oz Ribeye. It came out cold and 8 of the oz were fat. The chef came out and exchanged it for another Ribeye..much better cut.. Came out cold and undercooked! Grilled onions and mushrooms on side also came out cold. Wife ordered salmon special and that too was cold. I was almost embarrassed for restaurant .. Beautiful hotel , and just absolutely awful steakhouse .
(1)Kamber S.
I've been going to Eureka Springs every year for almost 10. I absolutely love the Crescent Hotel, it has an old world charm and rich history. The staff is always friendly and the rooms are spacious. The views from the top balcony are stunning and it's got Dr. Baker's Lounge that is perfect for an afternoon drink. Some of the equipment is a little dated but what do you expect from a hotel built in 1886? They are pet friendly which is a great bonus and if you ever get the chance go celebrate Christmas or Easter there. I promise you will not regret either one. You feel like you are celebrating in an ol' fashion kind of way. Some of my most fond memories have taken place there and I don't intend on letting that end any time soon!
(5)Olivia D.
We went here for our anniversary last year. We did one night in Crescent and one night in the basin. Its the ghost tour package. Our second night was here at the Crescent. It is a rather larger and scary movie hotel feel. Isn't that why we go there? The grounds are well maintained and the hotel looks like you have stepped back in time. Minus the gift shop of course. We wondered around the grounds checking out the scenery during the day time. Lots of people there. There is a trolley system in Eureka Springs. Which I recommend you use. You can buy day passes. The rode is long and winding to this hotel. After taking in the view of the hotel. We also, checked out the church down the hill from the Crescent. Tradition is to throw money on the roof and make a wish. Why? I dunno. I did it though! haha... Once all that was said and done. Which honestly it is pretty... just not much happening during the day. We wondered into town to check out the stores. The room.... Its large for a hotel room. Classic old time hotel. Afraid to sit on the chairs for they might break. lol The bathroom.... itty bitty. After an afternoon of shopping. We return to get ready for the haunted tour. We were excited to go on this since TAPS .. or Ghost hunters have been here. They "documented" a thermal image. The tour is okay. Not really that creepy. Although, I did snap tons of pictures while I was there. Did I catch any orbs you asked? Well,... yeah.... I did! Ha! Take that TAPS! lol On the tour, some of the people with us were having complaints of things moving in their room. I the skeptic, highly doubt it. The rumor is the penthouses are the haunted rooms with activity. All in all it was fun. Id stay at the hotel again. Skip the tour, since I have know been there and done that. Oh how can I forget..... the food... There is a restaurant on the top floor. Only thing open in this town at night. I got the Colby sliders. Not too bad for late night hotel food. Nothing to write home about, er blog about, but good. So to re sum my sum up. Come check out the Crescent.... if you dare *insert evil laugh from scary movie here*
(4)Jimmy B.
Absolutely the worst food I've ever been served in a restaurant in my life. I wish I could give it zero stars. The 1886 steakhouse room has potential but the food was horrible on my visit. The meal started with an elaborate bread tray with cold brown and serve rolls sliced with an electric knife. Next was the brown wilted luttice salad with the wrong dressing. I was ready to leave but here came our entrees.The filet was half an inch thick mystery meat cooked to death. The pork chop looked better but you would have needed a chain saw to cut it. The steaks were served with cold frozen breakfast potatoes and cold broccoli that was yellow/green color. The steaks were 40. And 45. dollars, plenty to get good quality. The only good thing was they didn't charge us when I complained. Something has happened here but they need to close until it is fixed.
(1)Chris S.
Wow! Absolutely old-school beautiful! Hit the lounge on the top floor. Beautiful view. Nice staff. History of being a regular site for ghosts.
(4)Evan F.
This is a great old hotel. I've stayed in a lot of historic hotels and many were old and run down -- this one is well cared for. The rooms are as up to date as you need and the bed is comfortable. The food is also great; don't miss the sunday brunch. Its pretty quirky and irregular which I love in hotels. You can explore and find things especially up on the top floor. The story behind the hotel is really fascinating as well, I'd suggest that you do a quick google search to see the history.
(5)Sonrisa S.
I actually just went on the Ghost Tour... The hotel was amazing but our tour guide was not. I'm not sure how she turned something with so much potential into something incredibly boring, but she managed. Even so, it was a very cool hotel and I'd have to say its really haunted :)
(3)James H.
This hotel is fabulous! We loved it and have stayed often. Highly recommend. Spa is great as well!
(5)Brett K.
Great brunch buffet! Perfect for Sunday after church! Also, it is a haunted hotel.
(4)Mark H.
One word, "HAUNTED!" The setting is made for a Stephen King novel. An old hotel turned mental hospital then regular hospital back to hotel. WOW what could he do with that. PLEASE STEPEHEN write it... This place is tucked away in the Ozark Mountains, banjos playing and there is someone floating down a river nearby, there is no doubt, anyway. I stayed here about 4 years ago and I have so wanted to get back just for the spooky feeling I had when I was there. Grab you wife and make reservatiosn during oct and nov. Those are supposed to be the scariest months with the most "visits" (evil laugh) booaaahohaaaaaaaaa
(4)Vicki W.
I have visited the hotel for the breakfast and spa before, so I went there this weekend with high expectations when I found out my husband had a room for my Valentine surprise. I remembered the breakfast buffet as the most spectacular I had ever had. Delicious, beautiful, full of choices, with beautiful tabletops and friendly, well-dressed staff. So I was surprised this visit when I found something completely different than what I remembered. The food tasted ok, choices were limited (especially for 9.99 per person), tabletops were bare of pretty teas and jellies, and wait staff wore wrinkled old clothing, untucked. My breakfast was not included in room charge because my husband booked with Expedia. I'm not sure if I should be disappointed with the Crescent or Expedia for that one. The room was small but it was ok. All in all my biggest complaint about our room would be the heat regulation which I would expect anyway in a building so old. The place had a lot of charm and an interesting history. Neat place for photo ops. It is definitely worth visiting just to experience the atmosphere. However, I am glad we had dinner in Dr. Baker's Lounge instead of the Dining Room. Dr. Baker's was much cheaper and considering the tast/quality/variety of food, I would have been very disappointed if I had paid more. I visited the spa but did not receive any service because the pricing seemed a little high. But this is to be expected in a tourist town.
(3)Sacha D.
I love the hotel of course the whole area up there is great yet the spa was alright I had a nice lady but the price was outrageous for the little you get ..but the up side the sky bar is great love the view
(5)Larry B.
Beautiful old hotel which is perched above the town offering a great vista view. nice quaint lobby with a beautiful old fireplace. there is a spa and salon on the bottom floor. Looks pretty swank.
(4)Susan F.
Very nice old hotel. Great service. The ghost tour was great,
(5)Kyle P.
We made reservations 4 months in advance for a queen sizes room with a view. What we got was a queen size room with 2 dbl beds and a view of the garbage dumpster out back. When I asked the Manager about the mistake, she told us that was the only room available. We went to the Best Western up the road and got a much better room for half the price.
(1)David M.
Legendary for its history and storied past. Now the hotel is one of the most popular wedding sites around. Built 1886, The Crescent Hotel has seen its share of good times and bad. Once operated as a 'hospital' during the Depression, by a less than reputable doctor seeking to bilk many out of their life savings. The hotel has seen its share of tragedy and loss. A lot of people have experienced many strange and unexplained phenomena. The hotel has the reputation for being one of the most haunted hotels in America. Ghost tours are available. I took the one given by Carroll Heath, a medium once featured on 'Ghost Hunters'. His tour was very entertaining and whatever your beliefs the stories are very interesting.
(5)